What is Ericsson’s tone? Why does Ericsson maintain this tone in the
Essay?

Ericsson's tone is colloquial; she converses with the reader. She uses the generalizations "we" and "like most people" to establish a relatable connection between her and her audience.

Ericsson's tone give the reader a feeling that small daily lies are used for the better. This is because of the consequnces she faced such as being fired when telling her client that she wasnt at work on time because she didn't feel like it.

Tone : Ericsson's tone is colloquial; she converses with the reader. She uses the generalizations "we" and "like most people" to establish a relatable connection between her and her audience.

Explanation:

provisions of the banking.