The gap can be closed by getting employees to meet or exceed service standards when the service is being delivered by empowering service providers, providing support and incentives, and using technology where appropriate.

Which of the following is a true statement a. directors commit change any lines from a text or script b. actors must interpret their characters as the author of the text intended them to c. directors have dramatic license to interpret a story in any way they choose d. a director must use the same setting that is described in a novel or script