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1. Layla is a friend of yours who constantly cuts you off to talk about a similar problem she has, ignoring your feelings. Which communication roadblock does she demonstrate? A. rejecting B. transferring C. nagging D. waffling

2.Which type of communication involves unspoken actions or expressions such as body language? A. verbal B. nonverbal C. oral D. verbal (non-oral)

3. How can communication roadblocks be resolved? A. open and honest communication B. aggressive communication C. passive-aggressive communication D. mixed messages

4. Folding your arms, tapping your feet, and frowning while saying "I'm so excited!" is an example of which of the following? A assertive communication B open and honest communication C mixed messages D clear messages

5.What is verbal communication? A. the exchange of information through body language B. the exchange of information through written or spoken words C. the exchange of information through all channels of communication D. the exchange of information through eye-contact

6. What are the keys to good communication? A. eye contact, self-disclosure, listening B. body language, self-disclosure, feedback C. listening, active listening, responding D. self-disclosure, I-messages, active listening

7. Gestures and movements of the body fall under which of the following terms? A. body language B. facial expressions C. posture D. eye contact

8. When speaking to a teacher about a failing grade, he says, "It's your fault for not studying enough." Which communication roadblock is he demonstrating? A. judging B. blaming C. rejecting D. waffling

9. What is feedback? A. listening to your own message and evaluating your communication B. changing the subject of the message and redirecting the conversation C. repeating the message back and checking your understanding of it D. stating your thoughts about the message and preparing your argument

10. Why should you be careful when including non-oral cues such as all caps and exclamation points in your messages? A. They are not words. B. They are special characters. C. They could be mistaken for hostility. D. The receiver may not know what they mean.

11. Which of the following is an example of verbal communication? A. email B. body language C. smile D. eye contact

12. What are barriers in communication that can cause feelings of disrespect and lack of support? A. verbal barriers B. nonverbal barriers C. communication roadblocks D. open communication

13. Waffling is associated with which type of communication style? A. aggressive B. passive C. passive-aggressive D. assertive

14. Which of the following is a characteristic of open and honest communication? A. you-messages B. mixed messages C. speaking truthful thoughts D. conflicting verbal and nonverbal communication

15. A statement like "You should know better than to do something that foolish!" is an example of which communication roadblock? A. blaming B. judging C. threatening D. labeling