What is the process you go through when you try to solve a problem?

THE PROBLEM-SOLVING PROCESS

In order to effectively manage and run a successful organization, leadership must guide their employees and develop problem-solving techniques. Finding a suitable solution for issues can be accomplished by following the basic four-step problem-solving process and methodology outlined below.

StepCharacteristics

1. Define the problem

Differentiate fact from opinion

Specify underlying causes

Consult each faction involved for information

State the problem specifically

Identify what standard or expectation is violated

Determine in which process the problem lies

Avoid trying to solve the problem without data

2. Generate alternative solutions

Postpone evaluating alternatives initially

Include all involved individuals in the generating of alternatives

Specify alternatives consistent with organizational goals

Specify short- and long-term alternatives

Brainstorm on others' ideas

Seek alternatives that may solve the problem

3. Evaluate and select an alternative

Evaluate alternatives relative to a target standard

Evaluate all alternatives without bias

Evaluate alternatives relative to established goals

Evaluate both proven and possible outcomes

State the selected alternative explicitly

4. Implement and follow up on the solution

Plan and implement a pilot test of the chosen alternative

Gather feedback from all affected parties

Seek acceptance or consensus by all those affected

Establish ongoing measures and monitoring

Evaluate long-term results based on final solution

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