John, a phone sales representative for a paper company, also direct customers when they have questions or concerns. which of the following is his primary mission?

customers fill out forms
finding information for customers
making sales to customers
using cmr to improve customer experiences

Since it says that he Directs customers when they have questions t doesn't sound as if he is making sales, Filling out forms or using CMR.

Explanation;

Filling out forms: This would mean that he collects data from the consumer, and ask's them the questions, but here it says the consumer ask's him questions. SO THIS IS NOT IT.

Making sales: this when the employee makes sales or offers a product to a consumer. There is no mention of this happening. NOT IT.

Using CMR: This is where your more trying to be more kinder to the customer and it's like taking a survey. NOT IT.

so the last one left Finding information for the customer is correct.      

if it is for a job, then you should learn everything you can about the job, like what does it involve, what qualification is required and how you are the right person for that job. dress appropriately for the interview. get plenty of rest the night before. good luck!