Which of the following statements about total quality management (tqm) is false? select one: a. before widespread adoption of tqm, most firms assumed that production defects were an inevitable part of mass production. b. japanese producers of cars, electronics, and cameras showed that production defects were not inevitable. c. from a tqm perspective, the cost of lost customers is a minor consequence of poor quality. d. from a customer's point of view, getting a defective product and having to complain about it is inconvenient. e. tqm methods have been applied to implementation problems other than manufacturing.

Jing-sheng facilitated a hiring committee for his advertising company. six employees (including two managers) met together to discuss applicants and select the finalists for a copywriter position in the public relations department. although the head of public relations would have the final nod on the candidate that would ultimately be hired, the evaluative work of the committee was very important because this group would send forward those persons they believed would be good work colleagues. in setting up this type of hiring process, the head of public relations was utilizing a(n) style of leadership.a. autocraticb. free-reinc. contingentd. participative

In the supply-and-demand schedule shown above, at the lowest price of $50, producers supply music players and consumers demand music players.

In william rathje's garbology project that focused on household waste, front door interviews found 15 percent of respondents saying that they consumed beer. the trash discard from the same area showed what percentage of household's consuming beer