subject
Business, 27.06.2019 22:20 lilquongohard

Gregor owns a company that specializes in mountain climbing equipment. he conducts a survey on customer satisfaction and discovers that 66% of his customers have a positive view of his company while 33% have a negative view. based on these results, he decides not to invest in better customer service, reasoning that his company is getting twice as much positive word-of-mouth as negative word-of-mouth. which of the following statements best explains why gregor’s logic is flawed?
a. most customers who respond to customer feedback surveys lie.
b. dissatisfied customers are more than twice as likely to respond to customer feedback surveys as satisfied customers are.
c. dissatisfied customers produce more than twice as much word-of-mouth as satisfied customers do.
d. all of these are correct.

ansver
Answers: 3

Another question on Business

question
Business, 22.06.2019 11:00
Which ranks these careers that employers are most likely to hire from the least to the greatest?
Answers: 2
question
Business, 22.06.2019 13:40
Horace society is planning its annual western fair raceway gala. the gala committee has assembled the following expected costs for the event: dinner (per person) $10 gaming token and program (per person) $2 prize payouts $4,300 tickets and advertising $800 private box suite rental $1,700 lottery licenses $200 the committee members would like to charge $40 per person for the evening’s activities.required: 1. what is the break-even point for the dinner-dance (in terms of the number of persons who must attend)? 2. assume that last year only 200 persons attended the dinner-dance. if the same number attend this year, what price per ticket must be charged in order to break even? 3. refer to the original data ($40 ticket price per person). prepare a cvp graph for the dinner- dance from zero tickets up to 600 tickets sold.
Answers: 2
question
Business, 22.06.2019 14:00
How many months does the federal budget usually take to prepare
Answers: 1
question
Business, 22.06.2019 19:10
Do it! review 16-3 the assembly department for right pens has the following production data for the current month. beginning work in process units transferred out ending work in process 0 22,500 16,000 materials are entered at the beginning of the process. the ending work in process units are 70% complete as to conversion costs. compute the equivalent units of production for (a) materials and (b) conversion costs. materials conversion costs the equivalent units of production
Answers: 2
You know the right answer?
Gregor owns a company that specializes in mountain climbing equipment. he conducts a survey on custo...
Questions
Questions on the website: 13722363