1. senior management feels that the company can expand further in the market but that its sales force needs to focus on more than just taking orders from the customers. the customer service representatives must understand the bigger picture of the service outputs that their firm provides for their customers. identify the four key service outputs associated with the supply chain, and describe them in relation to this company.

George kyparisis makes bowling balls in his miami plant. with recent increases in his​ costs, he has a newfound interest in efficiency. george is interested in determining the productivity of his organization. he would like to know if his organization is maintaining the manufacturing average of a​ 3% increase in productivity. he has the following data representing a month from last year and an equivalent month this​ year: last year now cost per input unit units produced 1 comma 2001,200 1 comma 2001,200 labor​ (hours) 300300 275275 ​$1212 per hour resin​ (pounds) 5050 4545 ​$55 per pound capital invested​ ($) 10 comma 00010,000 11 comma 00011,000 22​% per month energy​ (btu) 2 comma 9002,900 2 comma 7502,750 ​$0.600.60 per btu the percent change in productivity for one month last year versus one month this year on a multifactor basis with dollars as the common denominator​ = 3.153.15​% ​(enter your response as a percentage rounded to two decimal​ places).