Leslie works as customer service representative for lighthouse point lanterns. her job is to fulfill customer orders and answer any questions that the customer may have. in order to ensure the best service possible, lighthouse point lanterns makes test phone calls to their customer service representatives and rates their ability to correctly answer customer calls. if leslie properly handles 80% of the test calls, she will receive a 20% bonus in her next pay check. this is an example of: seeking feedback implementing performance the 80/20 rule scheduling tasks rewarding performance