Abusiness improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization.

Six Sigma approach is the right answer.

Explanation:

Six Sigma is a quality program that improves customers' experience and lowers business costs. It means a measure of quality which strives for near perfection. Its name can vary from organization to organization. Some of the other names of six sigma are operational excellence and zero defects. It is a data-driven disciplined approach for eliminating defects in different processes. It is used in manufacturing, transactional and services.

the correct answer option is b. a single paragraph.

explanation:

when you are thinking about paragraph​ topics, you should always choose a subject that can be adequately addressed in a single paragraph.

a paragraph is a piece of writing consisting of a few sentences that deal with a single theme. it has only a single idea that the paragraph revolves around and talks about.

so a paragraph topic must be chosen wisely where a single idea can be communicated in a single paragraph.