Acompany's skills are functions—such as customer service and promotions—that the firm performs better than its competitors
a. true
b. false

Here the given statement is true.

Explanation:

The given above statement is true , customer service and promotions are recognized as a company's skill set , which if a company would perform better than its competitors than it would be able to attract more customer base and even retain its target audience. Customer service skills are really important for every company as these skills helps in increasing its target consumers and retain them by addressing the customers redressal, fulfilling their needs and wants and improving their experience.

The correct answer is True.

Explanation:

Business skills correspond to a function developed by an organization effectively, which gives it a competitive advantage over others in the same sector. They are acquired continuously and for a period of time, and generally perceived by customers, who grant approval status.

answer; ///(d); determining who competes most closely   with whom evaluating whether industry driving forces and competitive pressure favor some strategic groups and hurt others, and ascertaining whether the profit potential of different strategic groups varies due to the strengths and weaknesses in each groups respective market positions;

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