Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. this involves which management function?
a. organizing
b. planning
c. delegating
d. leading
e. controlling

b. Planning

Explanation:

The five basic functions of the management process are planning, organizing, controlling, staffing and leading.

Planning is a function of the management process that involves developing organisation objectives and goals, developing rules and procedures needed to attain set goals and determining the necessary resources need to meet the set organisation goals.

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