Reasons to study operations management include learning about:
a. how goods and services are produced.
b. what operations managers do.
c. how people organize themselves for productive enterprise.
d. a costly part of the enterprise.
e. all of the above.

The answer is: A) How goods and services are produced.

Explanation:

Operations management tries to crest the highest possible level of efficiency within an organization.

One of its main concerns is how to transform materials and labor into goods (or services) as efficiently as possible to maximize profit.

In order to maximize efficiency, operations managers must be experts on the production processes of the organization.

answer; /// i believe that the correct answer is ( contemporary crm)

in 2001, dell computer became the world’s largest personal computer vendor, continuing to

gain market share and post profits in an industry struggling with slumping sales and billions of

dollars in losses. dell sells 90% of its pcs directly to the final customer, largely bypassing the

reseller channel that accounts for most of the world’s pc sales. this direct customer relationship

is the key to dell’s business model, and provides distinct advantages over the indirect sales

model. dell’s direct relationship with the customer allows it to tailor its offerings to customer

needs, offer add-on products and services, and use the internet to offer a variety of customer

services. in addition, dell’s pcs are built to customers’ specifications upon receipt of an order,

giving dell additional advantages over indirect pc vendors who must try to forecast demand and

ship products based on those forecasts. dell’s direct sales and build-to-order model has achieved

superior performance in the pc industry in terms of inventory turnover, reduced overhead, cash

conversion, and return on investment (kraemer, et al., 2000).

explanation: