Shirley's time sitting at her desk was interrupted when the human resources manager burst into her office with a particularly nasty problem — customer service ratings had been falling over the last quarter. the human resources manager explained that rewarding high performing workers with bonuses would improve customer service. shirley agreed and implemented a bonus scale that initially seemed effective, however the increased payout for bonuses meant there was less money available for offsite storage used by the it division. sadly, their system backup tapes would have to be held at the same location as their main system. what roadblock is shirley confronted with while trying to identify the true problem?

in 2001, dell computer became the world’s largest personal computer vendor, continuing to

gain market share and post profits in an industry struggling with slumping sales and billions of

dollars in losses. dell sells 90% of its pcs directly to the final customer, largely bypassing the

reseller channel that accounts for most of the world’s pc sales. this direct customer relationship

is the key to dell’s business model, and provides distinct advantages over the indirect sales

model. dell’s direct relationship with the customer allows it to tailor its offerings to customer

needs, offer add-on products and services, and use the internet to offer a variety of customer

services. in addition, dell’s pcs are built to customers’ specifications upon receipt of an order,

giving dell additional advantages over indirect pc vendors who must try to forecast demand and

ship products based on those forecasts. dell’s direct sales and build-to-order model has achieved

superior performance in the pc industry in terms of inventory turnover, reduced overhead, cash

conversion, and return on investment (kraemer, et al., 2000).

explanation:

answersupplies;

answerjointly by the fed and by the behavior of individuals who hold money and of banks in which money is held;