Khloe only purchases designer jeans and high-priced stilettos endorsed by her favorite entertainers. on top of that, her attitudes and values are shaped by specific statements made by these celebrities. she also supports causes and charities the celebrities endorse. this illustrates how consumer decision making is influenced by what?

Bruce matthews played football for the tennessee titans. as part of his contract, he agreed to submit any dispute to arbitra- tion. he also agreed that tennessee law would determine all matters related to workers' compensation. after matthews retired, he filed a workers' compensation claim in california. the arbitrator ruled that matthews could pursue his claim in california but only under tennessee law. should this award be set aside?