This month, alice, the branch manager of quality computer sales, has heard several complaints from customers that quality employees do not return calls. today a good customer told alice that "my phone calls and e-mails are returned after maybe a week or so." hearing enough, alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." this new directive by alice is an example of a(n) . office orderb. policyc. normd. valuee. ethic

B.

Explanation:

Policy are activities conducted with the cooperation of the entire company to establish and efficiently achieve mid-term and long- term business plans based on the fundamental management policies.

HR Managers need to regard policy formulation, development and implementation as embedded in the traditional management functions.

Effective policy management requires a diverse range of management skills (e.g. conceptual-thinking; problem-solving; people/interpersonal skills & technical skills).

Policy is part-and-parcel of any HR manager’s responsibility and requires a systematic, managed and coordinated approach.

In the modern business environment, all organizations can be regarded as an open system.

To understand the influence of all these levels on organizations, HR Managers need to apply a holistic management view.