An hvac contractor is considering expanding into a new business line, offering commercial facility maintenance and service in addition to construction contracting services. as the contractor considers this potential strategy, it conducts a strategic planning process for this business unit, analyzing external and internal factors. which of these can be classified as a part of the external operating environment of the company?
a. the company has a handful of hvac technicians with prior experience working for a service firm.
b. the skills required to construct, assemble, and install hvac equipment currently possessed by the contractor's employees would be required to service the equipment in existing buildings.
c. local commercial properties are most often served by one of three big national hvac service firms and a handful of local smaller firms.

University hero is considering expanding operations beyond its healthy sandwiches. jim axelrod, vice president of marketing, would like to add a line of smoothies with a similar health emphasis. each smoothie would include two free health supplements such as vitamins, antioxidants, and protein. jim believes smoothie sales should fill the slow mid-afternoon period. adding the line of smoothies would require purchasing additional freezer space, machinery, and equipment. jim provides the following projections of net sales, net income, and average total assets in support of his proposal. sandwichesonly sandwiches and smoothies net sales $ 750,000 $ 1,350,000 net income 120,000 210,000 average total assets 350,000 750,000 return on assetschoose numerator ÷ choose denominator = return on assets÷ = return on assets÷ = profit margin÷ = profit margin÷ = asset turnover÷ = asset turnover÷ = times