Sally purchased a newly introduced moisturizing lotion. by attempting to find out if the lotion's perceived performance matched her expectations, sally was measuring her level of customer
a) loyalty
b) satisfaction
c) equity
d) engagement
e) lifetime value

B) satisfaction

Explanation:

Customer satisfaction -

It is the measure of how the services and the products which are provided by the company meets the expectations of the customers .

The better the product or service performs , results in a better level of satisfaction .

Hence , from the question , Sally was too measuring the level of Customer satisfaction .

be mindful of your own reaction,use positive self-talk,   and debrief.

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