The kaizen philosophy seeks to encourage suggestions, not to find excuses for failing to improve. typical excuses are "if it is not broken, don’t fix it", "i’m too busy to work on it", and "it’s not in the budget". think of two more excuses people give for why they don’t try to improve work processes. while listing your two reasons, share ways that you might encourage co-workers to want to improve processes at work.

Atennis club charges a monthly membership fee of $150 and charges it members $10 per hour to use a court. there's also $500 fee to become a member. stella joined the tennis club last spring, and she has been a member for 5 months. she has been playing 10 hours of tennis each month. stella values an hour of her time at $20. during a boring afternoon meeting, stella thinks about reserving a court to work on her serve for an hour tonight. what's stella's opportunity cost of working on her serve for an hour?