Maria was asked to deal with a customer complaint that had not been satisfactorily dealt with over the course of 6 weeks, during which time many attempts to satisfy the customer's concerns failed. maria began her message to the client by identifying herself as the vice president of customer affairs. as a good communicator, she did this
a. to establish her credibility to speak for the company
b. to make the customer feel inferior to her
c. to induce the customer to stop complaining and listen
d. to let the customer know there were no options remaining to solve the issue
e. to show the customer the problem had escalated

The business cycle is the periodic but irregular up-and-down movement in economic activity, measured by fluctuations in real gross domestic product (gdp) and other macroeconomic variables. a business cycle is typically characterized by four phases—recession, recovery, growth, and decline—that repeat themselves over time. economists note, however, that complete business cycles vary in length. the duration of business cycles can be anywhere from about two to twelve years, with most cycles averaging six years in length. some business analysts use the business cycle model and terminology to study and explain fluctuations in business inventory and other individual elements of corporate operations. but the term "business cycle" is still primarily associated with larger (industry-wide, regional, national, or even international) business trends.

It would be contaminated with germs