Sandra regularly took a particular drug for her acute migraines. after a few years, it was discovered that she had severe liver damage due to overuse of the drug. sandra claimed that the labeling on the drug did not mention any such complications though the manufacturer was aware of it. thus, in this scenario sandra can hold the owners of the business liable on the account ofa. design defect.
b. failure-to-warn.
c. manufacturing defect.
d. breach of warranty.

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.