In the dittenhoefer fine china case, a worker found that the plates had around 2.4 microns of coating applied. manufacturing was able to correct the problem and save these plates, but no one knew how many plates had been shipped before the problem was discovered. the plates that were already shipped before the problem was corrected resulted in which of the following type of quality costs? a. external failureb. internal failurec. value perspectived. prevention