Prior to becoming plymouth rock assurance, the company marketed three different insurance companies: high point, plymouth rock, and pallasades. rebranding the three names into one, plymouth rock assurance, was one part of the overall objective of constantly improving the quality of services and business products. this overall process is known as which of the following? a. quality consistencyb. performance qualityc. total quality managementd. conformanace qualitye. quality level

You own a nonunion company with 93 nonexempt employees. all of these employ- ees pack books into boxes for shipment to customers throughout the united states. because of wide differences in performance, you have decided to try performance appraisal, something never done before. until now, you have given every worker the same size increase. now you want to measure performance and reward the best performers with bigger increases. without any further information, which of the five types of appraisal formats do you think would be most appropriate? justify your answer. do you anticipate any complaints, or other comments, from employees after you implement your new system?