Juliet has just completed a twelve-week training course and now is back at work. her boss should expect that she will be
considerably better at her job and much more committed to staying with the firm than she was twelve weeks earlier.
somewhat better at her job and slightly more emotionally attached to the company than she was before she began her training course.
so convinced, as a result of her training, that she knows more than she actually does that she will lose her emotional attachment to the company.
slightly better as a worker but, due to gratitude for the opportunity to further her education, considerably more committed to her employer than she was before.
largely unchanged, aside from a bit more knowledge with regard to her job, as compared with virtually no increase or decrease in her emotional attachment to the firm.
brad is widely acknowledged as one of the best sales trainers in the real estate business. he has often been described as having an intuitive grasp not only of real estate sales techniques, but also of the methods for teaching them. one day after a seminar, a new trainee named tiffany approaches him and asks him to teach her how to do what he does. dropping the friendly persona that was typical of his on-stage presence, he simply said "i can’t," and walked out. brad was
wrong, because he placed too great an emphasis on his own abilities and paid too little attention to the importance of being diplomatic.
right, because he had already spent a great deal of time teaching at the seminar, and whatever he needed to convey had already been conveyed.
wrong, because clearly tiffany was eager to learn, and almost anything can be taught to someone else if that person is eager and willing enough to learn.
right, because it is not his job to train potential competition—especially someone of the opposite sex who might be attempting to gain an unfair advantage.
right, because what he does is based on experience and his personal qualities, and is probably not something he could teach someone else how to do, even if he wanted to.
although hal did not win the drawing for the statewide lottery, which sells thousands of tickets, he is much more confident of winning the drawing for the nationwide lottery, which sells millions of tickets. the reason is that whereas he bought just one ticket for the statewide game, he bought ten tickets for the nationwide one. hal’s reasoning is an example of
representativeness.
a self-serving bias.
the ratio bias effect.
the gambler’s fallacy.
fundamental attribution error.