Dopson's hardware was in bad financial shape. it owed so much money that vendors put the store on a cash-only delivery basis. as a result, the store had a dwindling inventory of goods to sell. whenever a customer asked about an unavailable item, the owner directed the sales staff to say that it was on backorder and would be in stock next week. when the customer returned, the item was still unavailable. the owner's policy created a(n) gap.

communications

Explanation:

Based on the information provided within the question it can be said that the owner's policy created a communications gap. This term refers to when a speaker relays a message but it is misunderstood by the receiver. Which is the case in this scenario even though the employees where stated to say that the item will arrive next week.

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