The reservation clerks look up the requested information on our airline’s online flight schedule system, which is updated continuously. the reservation clerk must deal courteously and expeditiously with the customer and be able to find alternative flight arrangements quickly in order to provide the customer with the itinerary that fits his or her needs. alternative flights and prices must be found quickly, so that the customer is not kept waiting and so that our reservations operations group maintains its efficiency standards. it is often necessary to look under various routings, since there may be a dozen or more alternative routes between the customer’s starting point and destination. you may assume that we just hired 30 new clerks, and that you must create a 3-day training program.

airline reservation clerks obviously need numerous skills to perform their jobs. this major airline has asked you to develop the outline of a training program for its new reservation clerks. you may want to start by listing the job’s main duties. in any case, produce the requested training program outline, making sure to be very specific about what you want to teach the new clerks and what methods and aids you suggest using to train them.

During the first month of operations, martinson services, inc., completed the following transactions: jan 2 martinson services received $65,000 cash and issued common stock to the stockholders. 3 purchased supplies, $1,000, and equipment, $12,000, on account. 4 performed services for a customer and received cash, $5,500. 7 paid cash to acquire land, $39,000. 11 performed services for a customer and billed the customer, $4,100. martinson expects to collect within one month 16 paid for the equipment purchased january 3 on account. 17 paid for newspaper advertising, $600. 18 received partial payment from customer on account, $2,000. 22 paid the water and electricity bills, $430. 29 received $2,600 cash for servicing the heating unit of a customer. 31 paid employee salary, $2,900. 31 declared and paid dividends of $1,800. requirements 1. record each transaction in the journal. key each transaction by date. explanations are not required. 2. post the transactions to the t-accounts, using transaction dates as posting references. label the ending balance of each account bal, as shown in the chapter. 3. prepare the trial balance of martinson services, inc., at january 31 of the current year. 4. mark martinson, the manager, asks you how much in total resources the business has to work with, how much it owes, and whether january was profitable (and by how much)?

In risk management, what does risk control include? a. risk identification b. risk analysis c. risk prioritization d. risk management planning e. risk elimination need this answer now : (

During which of the following phases of the business cycle does the real gdp fall? a. trough b. expansion c. contraction d. peak