You’ve just received a complaint from your best customer that her set of 50 new sensors is overheating and she wants her money back or a significant reduction in the cost. you showed her email to your boss who remarked, "well, that’s not covered under the service-agreement and she’s beyond 90 days for returns. we can’t be responsible for customers who abuse the products without regard for proper use as stated clearly in the manual."

how would you best characterize this situation?

a)this is an ethical dilemma because it’s quite possible the customer will sue the company over this issue.

b)this is an ethical dilemma because both the customer and the company have legitimate concerns.

c)this is not an ethical dilemma because both proper use and return policies are clearly stated.

d)this is not an ethical dilemma because the customer has free will and was under no obligation to buy from this particular company.

Which of the following represents an unlimited queue? a. toll booth serving automobiles on the interstateb. drive through lane at a fast food restaurantc. faculty office with limited seating during office hoursd. restaurant with no outside seating and limited capacity due to fire departments restrictionse. small barbershop with only 5 chairs for waiting customers

Sean lives in dallas and runs a business that sells boats. in an average year, he receives $722,000 from selling boats. of this sales revenue, he must pay the manufacturer a wholesale cost of $422,000; he also pays wages and utility bills totaling $268,000. he owns his showroom; if he chooses to rent it out, he will receive $2,000 in rent per year. assume that the value of this showroom does not depreciate over the year. also, if sean does not operate this boat business, he can work as a paralegal, receive an annual salary of $21,000 with no additional monetary costs, and rent out his showroom at the $2,000 per year rate. no other costs are incurred in running this boat business.identify each of sean's costs in the following table as either an implicit cost or an explicit cost of selling boats.implicit costexplicit costthe wages and utility bills that sean pays the rental income sean could receive if he chose to rent out his showroom the salary sean could earn if he worked as a paralegal the wholesale cost for the boats that sean pays the

What two categories do strategic choices fall within? a. generic business strategies and cost leadership strategies b. business-level strategies and corporate-level strategies c. cost leadership strategies and corporate-level strategies d. diversification strategies and leadership strategies e. pricing strategies and cost-leadership strategies