Michael is a salesperson for a company that manufactures television sets. he begins his sales presentation with a prospect by telling him that he was recommended by the prospect's friend, vincent. michael tells the prospect, "vincent said that you were interested in buying a television set with state-of-the-art technology. our firm has just about the right type of television sets that could cater to your needs." in this case, michael is using the opening to get the attention of his prospect.