Celina has owned a small coffee shop at the corner of a tourist area in her town for several years. the shop offers coffee, coffee drinks, tea, fresh scones, cinnamon rolls, and other pastries, breakfast, and sandwiches made on fresh bread with fresh ingredients. all breads and pastries are made on the premises. celina has several regular customers who eat at the same time on the same days each week. one week, one of her regulars did not eat breakfast but the customer’s companion ate without him. celina inquired about the customer by name and when she discovered that he was quite ill, put together a basket of goods from the store and sent them to him. when a fire threatened the town and the fire-fighters were up all night trying to extinguish the blaze, celina made pots of coffee and baskets of baked goods and took them to the fire-fighters staging area. because of her contributions, celina has been awarded a friends of the community award. which of the following best demonstrates celina’s relationship with her customers and community?
a. owners of small businesses know their customers and interact with them as a means of growing their business.
b. owners of small businesses get to know many of their customers by name and deal with them on a personal basis. through such relationships, small-business owners often become involved in the social, cultural, and political life of the community.
c. owners of small businesses become involved in the social, cultural, and political life of the community to preserve their business rights and to promote their business.
d. owners of small businesses act as mentors to their employees.