Business, 14.12.2019 00:31 sydneykated

If a firm promises more than it can deliver,
a. it has created an empowerment gap.
b. consumers will have a knowledge gap.
c. it creates a communication gap.
d. it needs to enact a voice-of-customer program.
e. perishability becomes a problem.

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If a firm promises more than it can deliver,
a. it has created an empowerment gap.
b....

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