The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following except:
a. innovative processes used to create new products, services, and processes
b. motivating current employees
c. providing service and support to the customer after the sale
d. delivering existing products and services to best meet the needs of customers

Match the terms with the appropriate definition. 1. work done for pay job 2. series of related jobs based on knowledge, training, tasks performed, interests, and experience career 3. buying or selling products and services using the internet mediation 4. wage amount after deductions are withheld net wage 5. a way a person chooses to live his or her life e-commerce 6. the people who are both able and willing to work technology 7. unequal treatment of others based on a bias concerning a person’s characteristics such as race, religion, gender, or age discrimination 8. the act of sharing information lifestyle 9. the use of a third party to make suggestions workforce 10. knowledge and tools used to perform tasks communication