At one of the new Mountain View Community College campuses, administrative staff members are
trained on a number of jobs including general student registration procedures, advising, counseling,
computer support, and faculty assistance. Although Ashley usually registers students and Phillip
usually advises students, they can easily switch roles and help each other out during busy times.
They can also be called into a classroom to assist an instructor troubleshoot a computer issue. Unlike
other colleges where lines are long and students must come back several times in order to be served,
at Mountain View, you never hear someone say, "It's not my job!" This campus has successfully
implemented
job simplification.
job enlargement
job rotation
a self-managed team.