Wilma Robles is a District Operations Coordinator. When she visits one of her offices she finds that the office has three open boxes of Emerald Cards. Each of the three Tax Pros has a complete box and log sheet at their desk. Two of the three open boxes do not reconcile when she tries to count cards and entries on the log sheets. What should Wilma do to bring the office in compliance with policies and procedures?

A.) Wilma should ignore the findings and let the practice continue.
B.) Wilma should report the findings to Incident Management for follow-up on the missing cards.
C.) Wilma should train the associates in the office on the proper distribution policy for Emerald Cards.
D.) Both B. and C.

The correct answer is letter "D": Both B and C.

Explanation:

Policies and procedure compliance imply following the Code of Ethics and good procedures every company establishes to ensure employees are not misusing the resources of the firm to their favor or the favor of other individuals. That code establishes the rules all workers must be committed to at the moment of accepting working by the organization.

Thus, Wilma Robles should report the missing Emerald cards to her immediate supervisor and follow-up on the activities of the employees involved. Besides, all the workers in charge of Emerald cards must receive an assessment on how to use those cards according to the company's guidelines.

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