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Business, 17.02.2020 22:18 AliceYT

Lana bought a microwave oven from Empress Inc. When she reached home, she realized that there was a defect in the piece. Subsequently, she returned to the store and made a complaint to the sales manager. He noted the complaint and apologized for the inconvenience. He also assured her that he would replace her product at the earliest. Based on this evidence, it can be concluded that the sales manager possessed the service quality of .a. empathyb. tangibilityc. uniformityd. responsiveness

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Lana bought a microwave oven from Empress Inc. When she reached home, she realized that there was a...
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