Mandy owns a cosmetics store. When one of her employees, Misha, effectively deals with a service upset and manages to make a huge sale, Mandy awards her with a paid holiday. In the context of service-encounter design, this is a form of:

recognition

Explanation:

In the workplace, recognition is an award for meeting the expected performance, this produces satisfaction for both the worker and the employer. It is the key technique to retain talent since it is important that workers know that their work is recognized and that their contribution is necessary for the success of the company.

The correct answer is: Recognition and reward.

Explanation:

The service-encounter design refers to the interaction between vendors and their clients and is from this scenario from where consumers obtain an idea of what the product offered is like. Four components are influencing the service-encounter:

Recognition and reward involve prizing good practices that increase consumers' commitment to the company. The customer service a firm provides is vital in nowadays businesses at the point of representing a competitive advantage. Managers give bonuses, days off, or different types of compensations to employees so they are motivated to increase their performances.

what are the options

explanation:

answer; manager working long hours; plz check i believe this is correct good luck;