Suppose that Tommy is transferred to the produce department and enjoys the variety of his new position; however, he has trouble relating to customers and their questions when he is stocking the produce on the floor. Which aspect of the motivational approach to job design would help?

a. skill variety
b. job enlargement
c. task identity
d. task significance

d. task significance

Explanation:

Task significance -

It is mentioned in the five job characteristics identified in Hackman and Oldham’s Job Characteristics Theory .

It refers to the thinking of the people to have a positive or good impact on other people , is referred to as task significance .  

Hence , from the given scenario of the question ,

The correct answer is task significance .  

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