Paul, a manager at a logistics company. Wants to have Emma, a temporary worker, handle customers’ queries. Paul’s colleague. Ali, argues that Emma should not be allowed to interact with customers because she is a temporary worker. Which of the following statements will strengthen Ali’s argument:.
1. Emma may fail to bring an objective point of view to the organization’s problems and procedures
2. Emma may have to be paid more than permanent employees
3. The company will have to provide Emma with employee benefits, including healthcare, pension, life insurance, workers’ compensation, an unemployment insurance
4. The company will have to bear the training costs for Emma
5. Emma may not be as dedicated to the firm as other permanent employee.

5. Emma may not be as dedicated to the firm as other permanent employees

Explanation:

Logistics as a business activity is concerned with efficient movement of goods with least pilferage and spoilage and at the same time, as promptly as possible.

Handling customer queries requires utmost politeness, patience and humility and such a function is very sensitive since a small error or wrong attitude can drastically affect customer preferences and business sales.

In the given case, Ali's argument can only be strengthened by the fact that Emma is a temporary employee and it cannot be expected of her to discharge her duties with the same dedication as a permanent employee would.

Temporary employees know their term of employment beyond which they most likely seek job elsewhere. Whereas, a permanent employee would usually be more dedicated since he would have better sense of belongingness with the company.

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