Business, 29.02.2020 05:22 ashleymartinez147

A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:The proportion of potential customers getting a busy signal willincreasedecreasebe unchangedAverage flow time experienced by customers willincreasedecreasebe unchangedAverage utilization of customer service representatives willincreasedecreasebe unchanged

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A call center has a total of 12 telephone lines coming into its customer service department, which i...

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