In most organizations, employees pay more attention to what supervisors and managers do the
what they say.

True

Explanation:

This statement is true; employees pay more attention to what supervisors and managers do than what they say .Supervisors and managers are seniors and therefore, employees expect them to be role models. This aligns with "Role Model Identification" concept in which young people would like to achieve their goals by identifying with an authority figure who influences them. Employees alike, they would be watching their supervisors' attitude towards their job and how they relate to customers, which they would emulate.

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whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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