A differentiator has the advantage of: a. being able to respond to demands for deep price discounts from powerful buyers and still make money. b. selling on non-price factors, such as design or customer service. c. producing a large product variety without a large cost penalty. d. being able to initiate a price war in order to grow volume and drive its weaker rivals out of the industry. e. producing a basic offering that is relatively inexpensive to produce and deliver.

As a result of a labeling mistake at the chemical factory, a farmer accidentally sprays weedkiller rather than fertilizer on half her land. as a result, she loses half of her productive farmland. if the property of diminishing returns applies to all factors of production, she should expect to seea. a decrease in the marginal productivity of her remaining land and an increase in the marginal productivity of her labor. b. an increase in the marginal productivity of her remaining land and an increase in the marginal productivity of her labor. c. an increase in the marginal productivity of her remaining land and a decrease in the marginal productivity of her labor. d. a decrease in the marginal productivity of her remaining land and a decrease in the marginal productivity of her labor.

Which of the following represents an unlimited queue? a. toll booth serving automobiles on the interstateb. drive through lane at a fast food restaurantc. faculty office with limited seating during office hoursd. restaurant with no outside seating and limited capacity due to fire departments restrictionse. small barbershop with only 5 chairs for waiting customers

Which is not true of birthday and/or annual review automatics? a. the purpose is to trigger a telephone call for a face-to-face meeting.b. quarterly automatic contacts decrease cross-sales and lead to reduced referrals.c. you are expected to stay in touch with all your active prospects and clients through two personal contacts each year?