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Business, 03.03.2020 18:59 glogang6670
An insurance company monitors customer complaints. There are several possible problem categories including wrong bill sent, charges too high, failure to add new coverage, deletion of existing coverage and incorrect address. Which of the following can be used to determine the percentage that each problem contributes to customer complaints.
Scatter plot
Control chart
Pareto Diagram
Taguchi Diagram
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Answers: 3
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An insurance company monitors customer complaints. There are several possible problem categories inc...
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