You are a project manager at TopFlight Promotions. Your boss has asked you to write a complaint letter to Pinnacle Systems, the company that sells and supports the backend inventory software that TopFlight relies on to manage its warehouse.
The level of service and technical support that TopFlight has received has not met your boss's expectations and the situation needs to improve.

Key Complaints:
1. Telephone calls from TopFlight to Pinnacle software support are often not returned in a timely manner. Sometimes they are not returned at all.
2. Pinnacle support often blames problems on TopFlight hardware; however, when consulted, your hardware people say the problem is with the software.
3. Pinnacle promised to hold monthly, four-hour in-service training sessions at TopFlight but these have not been held for the past three months.

Your boss says that you are authorized to write that TopFlight is considering not paying the software provider the remaining 30% of the purchase amount.
She reminds you that this is a very delicate matter because TopFlight has already invested thousands of dollars in the software and would like to resolve the problems without losing that investment.

Assignment:
Write a letter to the Pinnacle Systems VP of Customer Service seeking a satisfactory resolution to the situation. This letter should be formatted as a business letter and signed by you as a project manager for TopFlight Promotions.

Yael decides that she no longer enjoys her job, and she quits to open a gluten-free, dairy-free kosher bakery. she pays a monthly rent for her store of $2,000. her labor costs for one month are $4,500, and she spends $6,000 a month on nut flours, sugar, and other supplies. yael was earning $2,500 a month working as a bank teller. these are her only costs. her monthly revenue is $14,000. which of the following statements about yael’s costs and profit are correct? correct answer(s) an accountant would say she is earning a monthly profit of $1,500. her implicit costs are $2,500 a month. an economist would tell her that she is experiencing a loss. her total costs are $12,500 a month. her explicit costs include the labor, rent, and supplies for her store. her economic profit is $1,500 a month.

Cardinal company is considering a project that would require a $2,725,000 investment in equipment with a useful life of five years. at the end of five years, the project would terminate and the equipment would be sold for its salvage value of $400,000. the company’s discount rate is 14%. the project would provide net operating income each year as follows: sales $2,867,000 variable expenses 1,125,000 contribution margin 1,742,000 fixed expenses: advertising, salaries, and other fixed out-of-pocket costs $706,000 depreciation 465,000 total fixed expenses 1,171,000 net operating income $571,000 1. which item(s) in the income statement shown above will not affect cash flows? (you may select more than one answer. single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. any boxes left with a question mark will be automatically graded as incorrect.) (a)sales (b)variable expenses (c) advertising, salaries, and other fixed out-of-pocket costs expenses (d) depreciation expense 2. what are the project’s annual net cash inflows? 3.what is the present value of the project’s annual net cash inflows? (use the appropriate table to determine the discount factor(s) and final answer to the nearest dollar amount.) 4.what is the present value of the equipment’s salvage value at the end of five years? (use the appropriate table to determine the discount factor(s) and final answer to the nearest dollar amount.) 5.what is the project’s net present value? (use the appropriate table to determine the discount factor(s) and final answer to the nearest dollar amount.)

Qwest airlines has implemented a program to recycle all plastic drink cups used on their aircraft. their goal is to generate $7 million by the end of the recycle program's five-year life. each recycled cup can be sold for $0.005 (1/2 cent). a. how many cups must be recycled annually to meet this goal? assume uniform annual plastic cup usage and a 0% interest rate. b. repeat part (a) when the annual interest rate is 12%. c. why is the answer to part (b) less than the answer to part (a)?