Over the phone, you negotiate a lucrative deal with SteelToes boot company. After the conversation, you compose a business letter to review the contract. Why is it important to send a business letter in this situation? Business letters produce a permanent record. Business letters are a good way to communicate informal information. Business letters deliver less information than e-mails do.

A- Explained in the explanation column.

-B)Business letters produce a permanent record.

Explanation:

A)it is necessary to send a buisness letter after phone conversation to outline and address the issues discussed on the phone and to highlight additional details incase you missed it out during the conversation. if the conversation was favourable, it is necessary to send an appraisal buisness letter thanking the buisness associate or customer. This helps to further improve rapport with the customer.

B)Business letters provide a PERMANENT written record and a high level of confidentiality to get ideas and thoughts across. These can be sent to give positive or negative messages or render apologyg to place an order, or complaints etc

These type of letter are RARELY INFORMAL, conveying a clear message of intent and should thereforeleave no room for obscurity.

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