You are working as an ITIL Consultant for a large consulting organization. Your consulting organization has won a consulting assignment to enhance University of XYZ their customer experience. Currently University of XYZ is facing an extremely low customer satisfaction. Both their internal and external customers are impacted Your job is to create a report (3-4 pages) outlining your approach that you have learnt until chapter 5 on how to increase customer satisfaction. Hints 1. You are welcome to create your own assumptions (organization, their activities, challenges facing the organization, CEO's expectations etc) 2. Create a report containing the following sections: a. Executive summary- half 1 page b. Problem statement- describe the challenges facing the organization, revenue loss etc. c. Your company background, your role, your company's approach to address the problems facing the company, plan of action etc-2 pages d. outcome measures, conclusion 1 page e. References

How could brian, who doesn't want his car insurance premiums to increase, show he poses a low risk to his insurance company? a: drive safely to avoid accidents and traffic citations b: wash and wax his car regularly to keep it clean c: allow unlicensed drivers to drive carelessly in his car d: incur driver's license points from breaking driving laws

Afood worker has just rinsed a dish after cleaning it.what should he do next?

Fred smithers, a recent college graduate decided to open his own portable juice bar, smithers smoothies, to wheel around newport beach. you, a trusted friend of fred, are a business major that has also recently graduated and agreed to handle the books for a while to get some practical experience and have a favor that you can ask of fred in the future. given the following five transactions concerning the new venture, prepare the necessary journal entries for the transactions, post the journal entries to appropriate t accounts and prepare a trial balance as of the end of the month in order to answer to the necessary may 2: fred invests $12,000 of his own money to start the new company. this money was obtained from a part-time job working at a legal firm while he was in school. may 3: fred spent $5,100 cash to purchase a refrigerated trailer that he can pull behind his car and set up at the beach. under your advice, fred agrees to place the new asset under an account called "equipment." may 6: fred bought $640 of supplies on account from the flav-o-rite confectioners company. because they will last longer than a single accounting period fred agrees to record them as, "supplies" as per your suggestion. may 13: fred sat on the beach for six hours without a single sale and was feeling very down. right before he left, however, a plumber escorting his family reunion along the beach stopped by his stand and bought $800 worth of smoothies for the entire family. under your advice, fred agrees to call this cash revenue, "sales." may 15: excited about his new venture, fred withdraws $350 from the company to take his girlfriend out to dinner. what would be the balance in the cash account at the end of the period following the posting of all the transactions?