After assessing the results from a recent customer survey, top managers at Gibraltar Corporation are convinced their firm is doing a poor job of responding quickly to customer needs. This has the managers very worried. Empowerment might be an approach that would help Gibraltar improve its responsiveness.
1. True
2. False

The correct answer is number (1): True.

Explanation:

Empowerment refers to the delegation of power from managers to subordinates. By doing so, executives allow employees to be more independent in decision-making situations which generates confidence in themselves to solve problematic cases. Besides, workers' commitment to their duties is likely to increase moreover when employees what to prove managers they can handle operations efficiently.

Thus, Gibraltar Corporation can definitely improve responsiveness by empowering customer service representatives.

(i know i'm late but the answer's "things about yourself" because you want to list things you're capable of, why you want to open up the business, the amount of money you're putting into it,etc.) i'm guessing you take online school small business, the answers to the quizzes are all over quizlet. just look up your question and type quizlet after it and it'll pop up.

answer; 33,000;