In business, a message written to right a wrong is called a claim. Straightforward claims are those where the receiver is expected to readily agree with your message. These claims require a direct approach. To be an effective business communicator, you should familiarize yourself with the best practices for making direct claims and voicing complaints. What should you include in the body of a direct claim message?
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In business, a message written to right a wrong is called a claim. Straightforward claims are those...
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