Read the following scenario, and answer the question.

You just wrote the following e-mail message to an employee about a presentation.

Hey Sally,

Nice work on that presentation. I’m going to send a copy to the board to show off your creativity. Congratulations to you and your team.

Speaking of teams, your leadership during the presentation really shows, and you deserve a promotion for all that hard work. A team is only as good as its leader, after all.

Before sending the message, it occurs to you that your e-mail will probably be forwarded to other employees. What will you need to change to make the message appropriate for everyone?

A. Explain why the recipient is more deserving of a promotion than the other team members.

B. Start with the promotion discussion, and use a more formal tone.

C. Focus on congratulating the team using each individual’s name, and avoid mentioning the promotion.

There are many ways to deliver a message. Choosing the most appropriate channel will positively affect how your message is received.

Consider the scenario, and complete the following sentence.

You’re putting the final touches on a proposal. It all looks good, but you realize you forgot to include the material costs and don’t have that information at your fingertips. The supply chain specialist would know, but he’s in another building and doesn’t seem to be online right now. You’d really like to finish the proposal today. What is the most efficient way to contact him for some quick price quotes?

You should use (an instant message or a phone call or an e-mail or face-to-face conversation) , which is a ( lean or rich) medium.