The manager of the Silver Sands Hotel noticed a tremendous decrease in the number of convention bookings. He promptly ordered the redecoration of the hotel's meeting rooms. Customer feedback later indicated that the problem had not been the meeting facilities but poor service from the cleaning staff. In this scenario, to try and solve the problem, the manager should have first tried to .

identify the problem.

Explanation:

Identify the problem -

It refers to the method to determine the root cause of the issue , is referred to as " identity the problem " .

Hence , from the given scenario of the question,

The manager first need to detect and determine the issue rather than taking any prompt action , which might increase the issue further  .

Hence , it is best suited to first identify the problem which is reducing the number of customers , and then rectify it by using proper steps .

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