How should you respond to this annoying snafu? a. Write a forceful direct e-mail berating Haley Wholesale for its mistake to try to get a discount. b. Pick up the phone and ask Mr. Kroll, the service manager at Haley Wholesale, to take back the black blinds. c. Write a direct e-mail to Mr. Kroll requesting that the company re-ship the blinds in white.

Explanation:

The situation here is the expectation of the delivery is white blinds but they have delivered black blinds.

When an unexpected event occurs during the delivery of the product, it is always recommended to write an e-mail. E-mail is a written accepted document and it will reach directly to the right person and the problem is likely to get solved immediately.

There is no point in asking discount or sending back the black blinds. Mistakes might happen during the package and delivery and it should be handled with care so that we get the right product.and it will reach directly to the right person and the problem is likely to get solved immediately.

There is no point in asking discount or sending back the black blinds. Mistakes might happen during the package and delivery and it should be handled with care so that we get the right product.