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Business, 04.04.2020 04:48 OliTepley8032

Deliver Fast’s customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories. But managers are now encouraging them to look for the best solution to the increased level of customer complaints. Deliver Fast is in the stage of Lewin’s change model.

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